Restoration Health Care
In Home Health Care in Peabody Massachusetts
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(978) 223-0943
484 Lowell St Suit 2B-1
Peabody, Massachusetts 01960
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Patient Satisfaction Survey
Patient Satisfaction Survey
Patient Satisfaction Survey
Please take a minute to provide your feedback about the care and services we provided.
Over what period of time did you receive home health services from our agency?
From Date
To Date
What services did you receive from our agency?
Skilled Nursing Services
Home Health Aide
Physical Therapy
Occupational Therapy
Speech Therapy
Alzheimers/Dementia Care
Catheter Care
Wound Care
Pain Management
Other
If Other, please add any other services you received:
Did your nurse, therapist or aide introduced him/herself and explain the plan of care, allowing me and/or my caregiver to ask questions?
Yes
No
Not Sure
Was the patient and/or the family involved in the decision making regarding the plan of care?
Yes
No
Not Sure
Were you informed how to contact the home health staff after hours, on weekends and holidays?
Yes
No
Not Sure
Did our staff explain your rights and responsibilities as a patient/family member?
Yes
No
Not Sure
Did our staff give instructions and information in terms you could understand?
Yes
No
Not Sure
Please select the staff member(s) you received care from, and rate the care you received from each:
Nurse
Excellent
Good
Fair
Poor
N/A
Home Health Aide
Excellent
Good
Fair
Poor
N/A
Physical Therapist
Excellent
Good
Fair
Poor
N/A
Occupational Therapist
Excellent
Good
Fair
Poor
N/A
Speech Therapist
Excellent
Good
Fair
Poor
N/A
Social Worker
Excellent
Good
Fair
Poor
N/A
Dietician/Nutritionist
Excellent
Good
Fair
Poor
N/A
Please indicate any other staff from whom you received care:
Other
Excellent
Good
Fair
Poor
N/A
Please select the staff member(s) you received care from, and indicate their level of courtesy and respect:
Nurse
Excellent
Good
Fair
Poor
N/A
Home Health Aide
Excellent
Good
Fair
Poor
N/A
Physical Therapist
Excellent
Good
Fair
Poor
N/A
Occupational Therapist
Excellent
Good
Fair
Poor
N/A
Speech Therapist
Excellent
Good
Fair
Poor
N/A
Social Worker
Excellent
Good
Fair
Poor
N/A
Please indicate any other staff from whom you received care:
Other
Excellent
Good
Fair
Poor
N/A
How would you rate the overall care you received from our agency?
Excellent
Good
Fair
Poor
N/A
If a friend or family member needed home health care in the future, would you recommend our agency?
Yes
No
Not Sure
If no, or you are not sure, please let us know what we can do improve?
We welcome any additional comments, and appreciate any recognition of members of our team.
Name (Optional)
First
Last
Email (Optional)
Phone (Optional)
Thank you for taking the time to give us your feedback.
Contact Us
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*
Phone
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Email
Message
Contact Information
Phone:
(978) 223-0943
Fax: (781) 346-7248
Email:
info@restorationhomehealth.com
Hours Of Operation
Mon - Fri: 9:00 - 5:00
Sat - Sun: Closed
On-Call: 24 Hours
Service Areas
Essex County, Middlesex County, Norfolk County, Suffolk County, Worcester County
Office Location
484 Lowell St
Peabody, Massachusetts 01960
Branch Office Location
56 Central Ave., Suite 310
Lynn, Massachusetts 01901